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How to request for refund on Moniepoint pos

How to request for refund on Moniepoint pos.



Moniepoint agents can request a refund when customers are being debited for a failed card withdrawal transaction on the pos or vis the web portal. in order to request a refund these are the steps to take. 

Why is it necessary to request for refund on the terminal?

Some card withdrawal debited transaction fails due to internal error from MP, so when such happens and the customer lodges a complaint, the bank will direct such person back to the agent that the money is with MP and this is where the refund comes in. 

How to request for refund

  • Login to the moniepoint portal
  • Click on transaction
  • Locate the failed transaction
  • Select the failed transaction
  • Input the customer bank detail
  • submit and with for 48hr

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